Dermstore stands at the forefront of online beauty and skincare retail, renowned for its expansive selection of over 800 brands and a commitment to delivering dermatologist-tested products directly to consumers’ doorsteps. As a trusted authority in skincare,
Dermstore offers a diverse range of solutions for every skin type and concern, from professional-strength treatments to organic and luxury brands.
Dermstore not only curates an extensive product lineup but also provides expert advice through its team of skincare professionals and beauty experts. Whether customers seek solutions for acne, aging, sensitive skin, or specific dermatological conditions, Dermstore ensures they find personalized recommendations and reliable information to make informed choices.
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FREQUENTLY ASKED QUESTIONS
The item I ordered is out of stock. Why is it on the website?
– All items ordered with Dermstore depend upon availability. We want you to be able to order and receive the products you love effortlessly, so we’ll always aim to let you know if an item is out of stock.
Now and again there can be an unexpected delay, if so we’ll get in touch to let you know.
How will I know when my order has been shipped?
– We’ll send you an email as soon as your order is on its way. You can also check your account to see the progress of an order or to track it.
We may ship items separately in the event of one or more of the items being delayed.
What is the status of my order?
– Your account makes it easy to keep track of all your orders.
Once you’ve logged in you’ll see each individual order that you’ve placed with us. Select the one that you want and you’ll be provided with all the details you need about that order.
We’ll also send you an email once your order has shipped and is on the way.
Where is my order?
– Your account will show any previous orders you’ve placed. Click here to track your order.
Click on the order you want to view to find out more. We’ll also send you an email once your order has shipped and is on the way.
An email is sent when your order has shipped, it will also inform you when we estimate the order to arrive.
If you can’t find the information that you need, click on ‘Message’ below to contact our Customer Service team.
I have received a damaged item. What should I do?
– We take pride in our products so we’re sorry to hear you’ve received your order damaged.
Sometimes things can go wrong but don’t worry, as we can help.
Please don’t throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again.
As soon as we’ve looked into what went wrong, we’ll let you know what we plan to do next by sending you an email.
There is an item missing from my order. What should I do?
– Sometimes we ship items separately to make sure that any delayed items do not hold up the rest of the order.
It is therefore possible that the missing item may be on a separate shipment.
Your dispatch confirmation email will list the items that have been sent. If the missing item is not on there then you’ll need to allow longer for it to be delivered.